Frequently Asked Questions

 General Information

  • Here at JAM, our team will work with you personally to craft ideas and suggestions to fit your marketing needs and budget. We want to make sure that you are happy with your swag, so if there is a misprint or other issue with your order, we will work directly with you to make it right. We also keep up with what the trends are in the promotional products world, so that we can provide you with the latest ideas for swag and other promo items.

  • Officially, 9-5:30, however, we have been known to email at all hours of the day- including nights and weekends! If you want to stop by the office, it is best to call ahead as we are not typically stationed in the office 9-5:30. We like to be out in the community and meeting with clients but we can always set a time to be there if you want to visit our showroom. We strive to be there for you when you need us!

  • We offer screen printing, embroidery, debossing, laser etching, sublimation, pad printing, signage, display pieces, banners, apparel, and more. If you can think of it, we can probably have it logoed! We are also transparent about what we can and can’t do so if we can’t help you we can try to direct you to someone who can.

  • No problem! We offer that as well! We have a huge variety of paper printing options and will work with you to get what you need. We are also transparent about what we can and can’t do so if we can’t help you we can try to direct you to someone who can.

  • Most orders ship directly to you from our manufacturers for the most efficient service. Occasionally there are some items that we print in house or that are delivered in bulk with other orders to our office and then we hand deliver them to you. This is more common with apparel orders.

  • Absolutely! We work with the fundraiser organizers to best determine what they want to sell, and come up with a strategy and timeline. Since we have the ability to put your logo/branding/team imprints on everything from apparel and seat cushions to stuffed animals and drinkware, and hundreds of thousands of other items, the fundraising possibilities are endless!

  • Yes! We are a certified Veteran Owned Business through the state of Indiana. We are also certified through the Fair Labor Association, and are part of several Diversity Vendor panels and groups.

Info About Printing + Ordering

  • Yes! We have items to fit budgets of all sizes. One of the first things we will ask you is about your budget and quantity of items needed, as that will help steer our suggestions for the right promo items for your marketing needs.

  • Yes, but the minimum order quantities depend on the item. Typically, lower priced items have higher minimums and higher priced items have lower minimums. That said, we will do our best to find the best fit for the quantity you are interested in.

  • A set up fee is charged by our manufacturers and is the cost to set up a machine with a custom screen, plate, mold, etc., to print the item you ordered. It might be waived, depending on the manufacturer, if you end up doing an exact reorder within a specific amount of time. Sometimes our manufacturers will offer free set up promotions too, which we are happy to pass along to you.

  • Turnaround time is the length of time from proof approval to out the door of the factory. It is dependent on a few factors- location of manufacturer, their production capacity, time of year, size of order, number of imprint colors, stock levels/backorders, etc. Proof Approval and Transit Time can also add up to 7 business days in addition to your turnaround time, so be sure to let us know if you need your items by a specific in-hands date.

  • It is a digital mock up of your item. It is where the manufacturer lays out your logo on your items so that you can check spelling, sizing, and just in general make sure it looks perfect. Proofs can take up to 72 hours to receive from the company.

  • This is how long the items will take to ship to your location. Coming to Central Indiana, most transit time is 2-4 business days. Our partners use Fed Ex and UPS, and we will always choose the most affordable option for you- unless you want rush shipping.

  • It depends. If our manufacturers charge a rush fee, then those are passed along to you. We also reserve the right to charge a rush fee if you need your order in less than 7 days, as this requires our team to work extra hours and often our manufacturers to work extended hours.

  • That is the date you absolutely need the items for your event. We recommend an in hands date of at least a week beforehand, just in case something goes wrong or there are delays with the shipping companies.

  • We can logo everything from t-shirts to mugs to eye gel pads and desk sets. Check out our website or reach out to us to set an appointment to see our samples - it’s just a small amount of what we offer. Best thing about our sample wall? You can touch everything!

  • We work with many area high schools - we create everything from award plaques to senior banners to extracurricular and club swag. By serving as a one stop resource we try to make things as easy as possibly for everyone, from the coaches to the team parents to the club presidents.

Have question that isn’t listed above? Contact us and let us know!

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